Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Les Néréides jewelry?
Our jewelry is handcrafted using gold-plated brass, hand-enameled details, and high-quality elements such as freshwater pearls, semi-precious stones, and hand-cut crystals.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with water, perfume, and cosmetics. Store them in their original pouch and clean gently with a soft, dry cloth.
What are your shipping options and delivery times?
We offer standard and express international shipping. Orders are typically processed within 24-48 hours, with delivery times ranging from 3 to 7 business days depending on your location.
Can I return or exchange an item?
Yes, you can return any unworn item in its original packaging within 14 days of receipt for a refund or exchange, excluding earrings for hygiene reasons.
Is there a warranty on my purchase?
All Les Néréides creations come with a one-year warranty against manufacturing defects from the date of purchase. Please retain your receipt as proof.
Are the products authentic when purchased here?
As the official online store, we guarantee that every piece is 100% authentic, designed in our Parisian studio, and delivered with a certificate of authenticity.